FAQ's

1. How to place order on website

Follow the following steps to place order on our website.
I. Open the product in new Tab.
II. Select the product size you require and hit the button "Add to Cart".
III. Click continue shopping if you wish to add more products in the same order.
IV. Proceed to check out when your shopping is complete.
V. Click on the "check out" button and fill in your information.
VI. Provide billing & shipping information.
VII. Pay through any of our 2-payment method.
VIII. Finally click on the "Complete Order" button.
IX. You have successfully booked order and will receive confirmation email.

2. What are the available Payment methods

PinStripe currently offers 2 payment methods and you can opt any one of them according to your convenience to pay for your order.
I. Cash on Delivery
II. Bank Transfer

3. How I can cancel my order

If you have processed order with wrong size mistakenly or you are unsure about the product quantity ordered or there is any other discrepancy, you can cancel the order by calling at +92 306-400-1956 (10 am - 7 pm)

4. How you deliver products as gift

Customers can place order online and we will deliver the products at the address of their dear ones in gift-wrapping with some kind words. We can also attach birthday card if customer requires. Mention in instructions at checkout.

5. How much time does an order take to reach its destination

We take 3 to 5 working days in normal circumstances to deliver the products throughout Pakistan.

6. How I can replace/exchange my online order

If you are not satisfied for any reason, Contact us on +92 306-400-1956 for replacement or adjustment of sorts, all products are subject to the immediate availability or a reasonable interval for its arrangements. Please make sure that the barcode is intact with the product. Customer will have to bear courier charges in case of any exchange. Please note our accessories and discounted items (items on sale) are non-returnable and non-exchangeable.
This policy is only applicable for garments such as trousers, shirts, but not on any accessories items. (See accessories tab for the classification of products in the accessories category).

7. What happens if i receive damaged product

In such rare case, you will only need to call our help line +92 306-400-1956. If the packaging of the product is crushed, then inform the courier personnel and do not sign on the receiving until your satisfaction. In 2nd scenario if the damaged product is packed from factory then contact us and we will sort it out.

8. What happens to the order if the person is not available at the delivery address

If the person is not available at the given address then the deliveryman visits the place 2 times in 4 to 5 days for order delivery and if the order remains undelivered then it is returned back to the company. After that new order should be placed.

9. Is my personal information protected

All the information back and forth from the website is encrypted so snoopers could never access your personal information. Your information provided on website is totally secure and we only use it for order delivery, order payment or any further communication.

10. How I can subscribe news letter

Subscribe to our newsletter if you want to remain updated with our latest offers and promotions. At the bottom of our home page there is a block mentioned, "Be the first to know" just put your email id there and you will be notified with a prompt message that you are successfully subscribed to our newsletter.

11. What are your shipping charges

Our nationwide shipping charges are free for all orders exceeding 2000 PKR, Amounts Below that are charged 200 PKR.